FAQ

Q: What are the delivery times and costs?
 
 
A: During weekdays, all goods except furniture and rugs are shipped from one of our HAY stores in Denmark within 1-3 working days. Orders received during weekends or public holidays are processed 2-3 days later.
 
Furniture and rugs can be picked up at HAY CPH or AARHUS without extra charge. It is also possibleto book freight to your home address through HAYSHOP.DK. You will receive notice when your goods are ready for pick-up.
 
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Q: What payment methods do you offer?
 
 
A: We currently accept a variety of payment forms including VISA, Dankort, eDankort, Visa Electron, Mastercard, Maestro and JCB. There are no extra charges when you shop using your credit card. Money is only drawn from your card after your order has been shipped from our warehouse. All prices shown on the website include VAT.
 
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Q: Can I track my parcel?
 
 
A: All our parcels are delivered by GLS or Postdanmark. You can follow your parcel by using the tracking number on your invoice. If your parcel fails to arrive within the time frame of the service you have paid for, feel free to get in touch with the courier or HAYSHOP.DK.
 
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Q: How do I return unwanted goods?
 
 
A: Send an email to hayshop@hay.dk including your name, address, order number and telephone number. Please tell us the reason for returning your goods. Refunds take place within 10 days.
 
Please include a note in your parcel with the following details: order number, name, address, telephone number, and bank details. Send the parcel to the following address:
 
HAY HOUSE
att: Hayshop.dk
Østergade 61, 3. sal
1100 Copenhagen K
Denmark
 
When you return goods to us, we will refund your postage if we have made an error in connection with your purchase. If you are merely returning an item because you do not like or want it, you will be required to pay for return postage. Please return goods to us in their original condition and packaging. We will happily refund your money as long as we receive your return goods within 14 days from when you received them. At Christmas this period is usually extended.
 
 
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Q: Can I change or cancel my order?
 
 
A: Once you have placed your order with us, you must contact us immediately on +45 99 42 44 72 if you wish to change details about your order. Because we process orders almost as soon as they are received, it may not be possible to change your order a few days after you placed it.
 
 
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Q: What are cookies?
 
 
A: Cookies are harmless, small text files that are used widely on the internet. Cookies are used at the HAYSHOP.DK website in order to authenticate site tracking, and they hold simple information about our visitors, such as site preferences and the contents of your shopping basket.
 
 
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Q: Can prices change?
 
 
A: What you see is what you pay! The prices that are shown in the shop are those that you pay for your goods. At times, goods are placed on offer or reduced in price as part of a special campaign. We are unable to change prices on a product once it has been ordered from HAYSHOP.DK.
 
 
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Q: Do you offer worldwide delivery?
 
 
A: No, unfortunately we only offer deliveries within Denmark.
 
 
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Q: Can I unsubscribe from your mailing list?
 
 
A: You can subscribe to our news letter and receive regular commercial emails from us, detailing new products, special promotions and brand news. We collect new mailing list members either though our website or by signing a form at HAY OSLO.
 
You can unsubscribe from our news letter by filling in the form on the website front page or clicking on the unsubscribe link in all commercial communications that we send out.
 
Occasionally there can be an error in the unsubscribe link sent to you, or possibly there could be a minor time-lag between your unsubscribing and the following email being sent.
 
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Q: Can I order via phone or email?
 
 
A: At present we are unable to take orders via the telephone or email. If you are unsure as to how to shop with us online, feel free to contact us at +45 99 42 44 72.
 
 
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Q: Is your website secure?
 
 
A: We take security seriously. HAYSHOP.NO uses the best possible partners to ensure that the website is as secure as possible. When you shop on our website, all payment data is transmitted via secure encryption on our high-tech connections using complicated logarithm combinations, so that only we are able to read this data.
 
HAYSHOP.NO does not receive or store any information relating to your form of payment. We merely receive a message stating that the funds have been reserved to HAYSHOP.NO, and these can be transferred to us once your order has been processed and the goods dispatched.
 
 
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Q: Do you have physical stores?
 
 
A: Yes. We have three stores in Denmark - HAY CPH and HAY HOUSE in Copenhagen and HAY AARHUS in Aarhus. Our store HAY HOUSE processes all orders and have the same products in stock as HAYSHOP.DK. Furthermore, we have a quite a few retailers all over the country.

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